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How to Clear the TEOS Android Player App Data on a Device

Description

This guide explains how to clear the TEOS Android Player app data on a device. Clearing the app data will remove all stored data of an application, which can resolve issues when problems occur with the application.

In this manual, a Sony Bravia will be used as an example. The location of settings may differ on other devices.

Requirements

  • Access to the device
  • Remote control for the device
  • ADB (optional)

How to clear TEOS Android Player app data on a device

  1. Using the remote, navigate to the settings of the device.
  2. Once in the settings, search for “Apps”.
  3. Select the application “TEOS Android Player”.
  4. In this menu, there will be an option to “Clear data”. Select this.
  5. Next, select “OK”.
  6. The app data of the application has now been cleared.

How to clear TEOS Android Player app data using ADB

  1. Make sure ADB has been set up and is ready to use by following the instructions below:
    How to connect to a device using ADB
    How to enable ADB/USB debugging

    After completing these steps, you can execute the command to clear the app data of an application on the device.
  2. Different applications have different package names. You can clear the app data of an application based on its package name.

    TEOS Android Player: com.teos.manage
    TEOS Cloud Control: com.teos.cloudcontrol
    TEOS Control: com.teos.teoscontrol
    TEOS Connect Receiver: com.tdmsignage.teosconnect
  3. In this example, we will clear the app data for TEOS Android Player.
  4. Type: “adb shell pm clear ” and replace with the desired application package name.
  5. The app data on the device has now been cleared.

Please note: Some settings might need to be reconfigured, as clearing the app data will remove stored configurations. For example, if TEOS Cloud Control is cleared, the device needs to be re-added to TEOS Manage.