How to Fix Black Screen in the Web Interface

Description

This guide explains how to fix the black screen issue appearing within the TEOS Manage web interface.

Requirements

• Administrator access to the TEOS Manage server and web interface

How to fix the black screen in the web interface

1. Open File Explorer and navigate to:
   C:\Program Files\TEOS Manage\www\backbone\Content\default_2_0
   
   
   
2. Create a copy of the “Bootstrap” file and rename the new one to “Bootstrap.old”. This way you always have a backup.
   
3. Edit the “Bootstrap” file by right-clicking it and selecting “Edit”.
   
4. In the opened Notepad window, press CTRL + F to open the Find dialog.
5. In “Find”, search for .modal-backdrop {
   
6. You will find this section. Add /* before “.modal-backdrop {” and */ below the closing “}”.
   
7. It should look like this:
   
8. Save the file by selecting “File” in the top left corner and clicking “Save”.
   
9. Go to the TEOS Manage web interface and press CTRL + F5 to perform a hard refresh of the website.

The issue with the black screen should now be resolved. If not, please contact support@teos.support.