Manage for TEOS - Uninstall Guide

Description

This guide explains how to uninstall TEOS Manage. This can be used when you want to perform a fresh installation of TEOS Manage on the same server.

Requirements

• An active TEOS Manage installation
• Administrator rights on the web server
• Sysadmin rights on the SQL Server

How to uninstall TEOS

1. The uninstallation of TEOS Manage requires several actions:
   a. Remove IIS Sites
   b. Remove IIS Application Pools
   c. Remove Databases
   d. Remove Database Users
   e. Remove Files
   f. Remove Registry Items
   
   
2. To remove the IIS Sites, open IIS and expand the “Sites” tree. Right-click on ‘Backbone’ and select “Remove”.
   
3. Next, click on the “Application Pools” menu. Right-click each application pool (except the yellow-highlighted ones shown in the screenshot below) and select “Remove”.
   
4. Next, open SQL Server Management Studio (SSMS), connect to the server with sysadmin credentials, and expand the “Databases” tree.
   
5. Right-click the following databases and select “Delete”. From version 3.3.0 and above, these two databases are also present:
   
6. Once the databases have been deleted, open Security > Users and delete the following users:
   - managementuser
   - isenuc
   - customeraccount
   - sonysalesapp
   - analyticsuser
   - googlecalendar
   - yammerlogin
   
7. Next, navigate to the folder where TEOS Manage is installed. By default, this is: “C:\Program Files”. In here, remove the entire TEOS Manage folder.
   
8. For the last step, remove the registry entries. To do this, open the Registry Editor and go to the path: “Computer\HKEY_LOCAL_MACHINE\SOFTWARE”. In here, delete the key “TEOS”.
   

TEOS Manage is now fully uninstalled.