Description

This guide explains how fix black screen appearing within the TEOS Manage web interface.

Requirements

• Admin access to TEOS Manage server and web interface

How to fix black screen in the web interface

1. Open file explorer and navigate to  C\ProgramFiles\TEOSManage\www\backbone\Content\default_2_0
   
   
    
2. Create a copy of the “Bootstrap” file and rename the new one to “Bootstrap.old”. This way we always have a backup.
   
    
3. Edit the “Bootstrap” by right clicking the file and selecting “Edit”.
   
    
4. In the now opened notepad enter the key combination CTRL + F, this will open “Find”.
    
5. In “Find” search for “.modal-backdrop {“
   
    
6. You will find this:   Add “/*” before “.modal-backdrop {“ and “*/” below the bottom “}”.
   
    
7. It should look like this:  
   
    
8. Now we need to save the file, select “File” in the top right corner and select “Save”.
   
    
9. Now go to the TEOS Manage web interface and click CTRL + F5, this will hard refresh the website.

The issue with the black screen should now be solved, if not please contact support@teos.support.